Idea Statica
Steel
Concrete
BIM & Workflows
Support & Learning
Pricing
Company
14-Day Trial
Support CenterKnowledge BaseError message – An error occurred while sending the request
Licensing
What licensing system does IDEA StatiCa use?
How can I recover my forgotten password?
How to sign out a stuck license
How to reset IDEA StatiCa settings and temporary files
How to overcome license conflicts between versions?
How to send the diagnostic (log) files
Error message – An error occurred while sending the request
Error message – License does not allow usage of application version
Error message – Number of Allowed Activations Exceeded
Error message - The license products are not configured
Error message – Unable to authorize the application
Error message – Wrong user name or password
Error message – An error occurred while sending the request
LicensingKnowledge baseLicensingLicense Connection

Error message – An error occurred while sending the request

This article is also available in
ENCSDE

This answer is valid for IDEA StatiCa version 22.0

Displaying this message means, that you are offline or your internet connection does not allow IDEA StatiCa to connect to the license server. Please check your internet connection first. 

If the connection is OK, there are two options to solve this problem: 

Change proxy settings

Set up the proxy settings in the license dialog. Please keep in mind that the proxy user name and password are not the same as IDEA StatiCa credentials. Please confirm with your company IT administrator.

Whitelist the licensing domain

In some cases, your company may block automated connections with various servers. Ask your IT administrator to put this list of domains on the whitelist of allowed servers.

Tags: #License #LicenseConnection

Subscribe to our newsletter

Company

  • About us
  • Partnerships
  • Job openings
  • Patented technology for structural engineers

Resources

  • Customer projects
  • Case studies
  • IDEA StatiCa Connection Library
  • Concrete verifications

Legal

  • IDEA StatiCa END USER LICENSE AGREEMENT
  • Privacy policy
  • Terms of Services – IDEA StatiCa Viewer
  • Licensing

Help

  • Contact
  • Get price quote
  • IDEA StatiCa Specialists
  • Download the latest version
FacebookInstagramLinkedInYouTube

© IDEA StatiCa 2009-2026

Trusted and used worldwide by engineers, fabricators & consultants.